Our Dispute Resolution System
We sincerely hope you are delighted with our services, however should you be unhappy with us or have any complaints you should notify us by contacting our Complaints Officer:
|Internal Complaints Officer contact details|
Level 14, 74 Castlereagh St Sydney NSW 2000
T: 1300 346 787 (1300FINSURE)
F: 1800 346 787 (1800FINSURE)
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
|Our External Dispute Resolution scheme|
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is specified below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
|External Disputes Resolution Scheme|
Credit & Investments Ombudsman (CIO).
Tel 1800 138 422
About Dave Fleming
Dave is enthusiastic and fascinated by the digital and social media worlds. He is passionate and enjoys entrepreneurial pursuits, wealth creation financial strategies, health, fitness as well as cooking.
Dave is the webmaster at www.mastermortgagebrokersydney.com.au, which is an information website pertaining to loans. He has a deep commitment towards writing about and helping people understand the basics of how the financial world works.